Shipping policy

Last updated: August 30, 2026

At 360Cart, we aim to process and deliver your orders as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are generally processed within 1 business day after the order is successfully placed.

Processing includes order verification, preparation, and submission to our fulfillment or shipping partner.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Our typical delivery time is 2–7 days after the order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on the delivery location, courier service, product availability, customs procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.

For international orders, delivery may take longer depending on the destination country and customs clearance process.

Shipping Availability

We currently offer shipping within India and may also ship to selected international destinations.

Shipping availability may vary depending on the product and destination.

If a particular product cannot be shipped to your location, this may be communicated during checkout or before the order is processed.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order, product, shipping method, or destination country.

Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders within supported locations in India.

COD availability may depend on the delivery address, product, order value, courier service, and other operational factors.

If COD is not available for a particular order or location, an available prepaid payment method may be required.

Prepaid Orders

We also accept prepaid payments through the payment methods available at checkout.

Once a prepaid order is successfully placed and payment is confirmed, we will begin processing the order according to our normal processing timeline.

Tracking Information

When tracking information is available, it may be provided to you through the contact information associated with your order.

Tracking information may take some time to become active after the order has been shipped.

You can use the tracking information provided to monitor the progress of your shipment.

Delays

Although we aim to deliver orders within the estimated delivery period, delays may sometimes occur due to circumstances outside our reasonable control.

These may include:

Courier or logistics delays
Weather conditions
Public holidays
Incorrect or incomplete delivery information
Remote or difficult-to-reach locations
Customs clearance
Import procedures
Transportation disruptions
High-volume periods
Other unforeseen circumstances

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

International Shipping

For international orders, additional customs duties, import taxes, clearance fees, or other charges may apply depending on the destination country.

These charges are determined by the relevant authorities in the destination country and may be the responsibility of the customer unless otherwise stated at checkout.

International deliveries may also be delayed due to customs clearance or local regulations.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.

Third-Party Fulfillment

360Cart may use third-party suppliers, fulfillment partners, and shipping providers to process and deliver orders.

Depending on the product and destination, your order may be shipped directly from a third-party fulfillment or supplier location.

Relevant information such as your name, shipping address, contact details, and order information may be shared with the appropriate fulfillment or shipping partner where necessary to process and deliver your order.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, additional shipping charges or other arrangements may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

Delivery Attempts

Our shipping partners may make one or more delivery attempts depending on their applicable procedures.

If delivery cannot be completed because the customer is unavailable, refuses the delivery, provides incorrect information, or otherwise prevents delivery, the order may be returned to the sender or fulfillment partner.

Additional charges or return procedures may apply in such cases.