Privacy policy

Last updated: August 30, 2026

At 360Cart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our website.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information from you.

This information may include:

Your name
Email address
Phone number, if provided
Billing and shipping address
Order details and purchase history
Payment-related information
Information you provide when contacting customer support
Device and browser information
IP address
Website usage and browsing information

We only collect information that is reasonably necessary to operate our website, process orders, provide customer service, and improve our services.

How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Arrange delivery of your purchases
Process payments
Send order confirmations and shipping updates
Provide customer support
Handle returns, refunds, replacements, and cancellations
Communicate with you regarding your orders
Improve our website, products, and services
Detect and prevent fraud, abuse, or unauthorized activity
Comply with applicable laws and legal requirements
Send promotional or marketing communications where permitted by law and where applicable

Payment Information

When you make a purchase, your payment may be processed through a third-party payment provider.

We do not generally store your complete debit card, credit card, or other payment credentials on our own servers. Payment information may be collected and processed directly by the applicable payment service provider according to its own privacy policy and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve your shopping experience.

Cookies may also be used for analytics, advertising, or other website functionality provided by Shopify or third-party services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Shopify may collect and process information in connection with your use of our website, checkout, and other services. Your information may also be subject to Shopify's privacy practices.

Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Shopify and related service providers
Payment processors and payment service providers
Shipping and delivery companies
Third-party fulfillment or dropshipping suppliers
Technology, analytics, and website service providers
Customer support providers
Professional or legal advisers where necessary
Government authorities or other parties when required by law

When we use third-party suppliers or service providers, we only share information that is reasonably necessary for them to perform the services required.

For example, when you place an order, relevant information such as your name, shipping address, contact details, and order information may be shared with our fulfillment or shipping partners so that your order can be processed and delivered.

International Orders

Because 360Cart may accept orders from customers outside India, your personal information may be transferred to and processed in countries other than the country where you live.

These transfers may be necessary to process payments, fulfill orders, provide shipping services, operate our website, or provide other services required to complete your purchase.

Data Retention

We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used
Withdraw consent where processing is based on consent
Object to certain uses of your personal information
Request restriction of certain processing activities, where applicable

To make a privacy-related request, please contact us using the email address below.

Marketing Communications

If you receive promotional emails or other marketing communications from us, you may unsubscribe by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional messages related to your orders, such as order confirmations, shipping updates, or important service-related notices.

Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or use online services without appropriate supervision.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

360Cart

Email: 360cart.support@gmail.com

WhatsApp: +91 92298 38146

Business Address:
Rajauli
Nawada, Bihar
802223
India

Grievance Officer: Hariom Tiwari

Grievance Contact Email: 360cart.support@gmail.com