Refund policy

Last updated: August 30, 2026

At 360Cart, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, incomplete, or significantly different product from what you ordered, we are here to help.

Returns

This is a liquid chemical product, so it is non-returnable once opened.

If you receive a damaged, leaking, defective, incorrect, incomplete, or significantly different product from what you ordered, please contact us within 24 hours of delivery with clear photos/videos of the product and packaging.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, leaking, defective, incorrect, incomplete, or significantly different from what you ordered, please contact us within 24 hours of delivery.

We may request photos or videos showing:

  • The product received

  • The packaging

  • The damaged or defective area

  • Your order details

After reviewing the issue, we will help resolve it through a replacement, refund, or another suitable solution.

How to Request a Return

To request assistance regarding your order, please contact us:

Email: 360cart.support@gmail.com
WhatsApp: +91 92298 38146

Please provide:

  • Your order number

  • Your name and phone number

  • Reason for contacting us

  • Clear photos/videos of the product and packaging, if applicable

Our team will review your request and guide you through the next steps.

Return Shipping

If the product is confirmed to be damaged, defective, incorrect, incomplete, or significantly different from what you ordered, we will guide you regarding the return or replacement process.

Customers should not send any product back without contacting us first and receiving instructions.

Non-Returnable Products

The following are generally non-returnable:

  • Opened or used liquid chemical products

  • Products damaged after delivery due to misuse or improper handling

  • Products returned without prior approval

  • Products where the issue is not related to a manufacturing defect, damage during delivery, or an incorrect/incomplete order

Exchanges and Replacements

If you receive a damaged, leaking, defective, incorrect, incomplete, or significantly different product, we may provide a replacement after reviewing your request.

Replacement availability may depend on stock.

Refunds

If your refund is approved, the refund will be processed according to the applicable payment method and circumstances of the order.

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process an approved refund.

Refund processing time may vary depending on the payment method and banking/payment provider.

Order Cancellation

If you want to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been shipped or processed for dispatch, cancellation may not be possible.

For cancellation requests, contact us at:

360cart.support@gmail.com or WhatsApp: +91 92298 38146

Important Note

Please make sure to inspect your package and product immediately after delivery. Any issue related to damage, leakage, defect, incorrect product, or missing items should be reported within 24 hours of delivery.

We reserve the right to review each request individually and determine the appropriate resolution based on the circumstances.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

360cart.support@gmail.com
WhatsApp: +91 92298 38146