Refund policy
Last updated: August 30, 2026
At 360Cart, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, incomplete, or significantly different product from what you ordered, we are here to help.
Returns
We accept eligible return requests within 7 days of delivery.
To be eligible for a return, the product must:
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Be unused and in its original condition.
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Include all original packaging, accessories, tags, manuals, and other items supplied with the product.
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Not show signs of misuse, damage, alteration, or excessive wear.
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Be accompanied by your order number or proof of purchase.
Some products may have different return or replacement conditions. If a product has specific return restrictions, those conditions will be mentioned on the product page.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from the product shown or described on our website, please contact us as soon as possible.
For damaged, defective, or incorrect deliveries, we may ask you to provide clear photographs or a short video showing the product and its packaging. This helps us verify the issue and process your request faster.
If the issue is verified and the product is eligible, we may offer a replacement, return, or refund, depending on the product and availability.
How to Request a Return
To request a return or report a problem with your order, please contact us at:
Email: 360cart.support@gmail.com
Please include the following information:
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Your order number
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Name used to place the order
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Product name
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Reason for the return
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Photos or videos of the product, if applicable
Please do not send a product back before contacting us and receiving return instructions. Unauthorized returns may not be accepted or processed.
Return Shipping
If the return is due to a wrong, damaged, defective, or incorrectly described product, we will provide instructions for the return and, where applicable, arrange or cover the return shipping cost.
For other eligible returns requested for reasons such as a change of mind, return shipping arrangements may vary depending on the product. Any applicable charges or conditions will be communicated before the return is processed.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other product-specific restrictions.
These may include:
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Personalized or customized products
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Products specifically marked as non-returnable
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Products that have been used, washed, altered, or damaged after delivery
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Products missing original packaging, accessories, tags, or components
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Items that cannot be returned for hygiene or safety reasons, where applicable
The applicable return conditions shown on the individual product page will apply to the product you purchase.
Exchanges and Replacements
If you receive a defective, damaged, or incorrect product, we may offer a replacement where the same product is available.
If a replacement is unavailable, we may provide a refund or another appropriate resolution, depending on the circumstances.
For a change-of-mind request, exchanges or replacements are subject to product eligibility and availability.
Refunds
Once your returned product has been received and inspected, we will notify you about the status of your refund.
If your refund is approved, the applicable amount will be processed to your original payment method or through another appropriate refund method, depending on the payment method used for the order.
Please allow some additional time for your bank, card issuer, payment gateway, or other financial institution to reflect the refund in your account.
Shipping charges, if any, may be non-refundable unless the return is due to a damaged, defective, incorrect, or incorrectly described product.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at 360cart.support@gmail.com.
Cancellation may only be possible before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the applicable return procedure.
Important Note
Return, replacement, and refund eligibility may vary depending on the product. Please check the return information provided on the individual product page before placing your order.
We reserve the right to verify the condition of a returned product before approving a return, replacement, or refund.
If you have any questions regarding our Return & Refund Policy, please contact us at: