24 Hr Refund

24-Hour Hassle-Free Refund & Return Policy

Shop with Confidence. We're Here to Make Things Right.

We believe in delivering quality products and a smooth shopping experience. If your order arrives damaged, contains missing or incorrect items, or has a verified product quality issue, our support team is here to help with a prompt refund or replacement.

Our goal is to review eligible claims quickly and provide a resolution within 24 hours of receiving the necessary information and completing verification, subject to the terms below.

What Qualifies for a 24-Hour Resolution?

1. Damaged or Leaking Package

If your product arrives damaged, cracked, leaking, or with a visibly broken inner seal, contact our support team with clear photos or a short video of the package.

2. Incorrect Product Delivered

If you receive the wrong product, pack size, quantity, or product variant, we'll review your claim and arrange an eligible replacement or refund.

3. Missing Items

If an item included in your order, bundle, or promotional offer is missing, notify us so we can verify the order and resolve the issue.

4. Verified Product Quality Issues

If your product has a quality defect or fails to meet its stated specifications when used according to the label instructions, contact us for an assessment and an appropriate resolution.

How Our Refund & Replacement Process Works

Step 1: Take a Photo or Video

Capture clear photos or a short video showing the damaged packaging, broken seal, incorrect item, or other reported issue. Include the shipping label where possible.

Step 2: Contact Our Support Team

Send your Order ID, registered mobile number, and supporting photos or video through WhatsApp or email.

  • WhatsApp Support: [Insert Your WhatsApp Number]

  • Support Email: [Insert Your Support Email]

Step 3: Quick Claim Verification

Our team will review the information and aim to complete the initial verification within 4 hours during support hours. Additional information may be requested if necessary.

Step 4: Refund or Replacement

Once your claim is approved, we'll arrange the applicable resolution as promptly as possible.

Refund & Replacement Options

For Prepaid Orders (UPI, Cards & Net Banking)

Approved refunds will be initiated to the original payment method. The time taken for the amount to appear in your account depends on your payment provider and bank.

For Cash on Delivery (COD) Orders

Where applicable, refunds will be processed through an agreed refund method, such as UPI or bank transfer, after verification of the required payment details.

Prefer a Replacement?

If a replacement is available, we'll arrange shipment according to stock availability and the applicable dispatch schedule.

Important Refund & Return Guidelines

Reporting Window: Please report any damage, leakage, missing item, incorrect product, or quality issue within 24 hours of delivery so our team can investigate promptly.

Damaged or Leaking Chemical Products: For safety reasons, do not use or attempt to transfer a leaking or damaged chemical product. Contact our support team for instructions. Depending on the product's condition and applicable safety requirements, a physical return or pickup may not be necessary.

Evidence & Verification: Photos, videos, order details, or other reasonable information may be requested to verify a claim.

Refund Processing: The 24-hour resolution target begins after the necessary claim information has been received and verification is complete. Bank and payment-provider processing times may vary.

Customer Support: If additional investigation is needed, our team will keep you informed about the status of your request.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Our Refund & Resolution Desk

  • WhatsApp Support: +91 92298 38146

  • Support Email: 360cart.support@gmail.com

  • Support Hours: Monday–Saturday | 9:00 AM–7:00 PM

Please keep your Order ID and registered mobile number ready to help us assist you faster.

Your Satisfaction Matters to Us.

We want you to shop with confidence, knowing that if something goes wrong with your order, our team will work to make it right.

Fair Support. Prompt Resolution. Shopping with Confidence.